FAQs

1. Are all products brand new?

Yes. Every pair of shoes sold at Urban Joota is 100% brand new, checked for quality, and packaged in its original box.

2. Can I open the parcel before paying for Cash on Delivery?

Courier company policies do not permit parcel opening prior to payment. However, our 7-day exchange guarantee protects you completely. If there is any issue with size or quality after receiving your package, we will resolve it promptly.

3. What if the shoes do not fit me?

We provide hassle-free size exchanges. Simply notify our customer support team within 7 days of delivery, and we will guide you on getting the correct size.

4. How can I track my shipment?

As soon as your order is dispatched, a tracking code and link will be sent to your phone number and email address.